Return & Refund Policy

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Thank you for shopping at Cross Fashion  . We value your satisfaction and aim to provide high-quality Pakistani ladies clothing. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is damaged, defective, or incorrect at the time of delivery.

  • You notify us within 3 days of receiving the item.

  • The item is unused, unwashed, and in original condition with all tags and packaging intact.

  • Sale items or discounted purchases are not eligible for return unless faulty.

Note:

  • We do not accept returns for sizing or color variations due to lighting or screen differences.

  • Customized, stitched, or made-to-order items are non-returnable.

2. How to Request a Return

To initiate a return:

  1. Email or WhatsApp us at [crossfashion786@gmail.com/03204432995] within 3 days of receiving your order.

  2. Provide your order number, a brief reason for return, and photos of the item (if damaged or incorrect).

  3. Our support team will verify your request and guide you through the return process.

3. Return Shipping

  • The customer is responsible for return shipping charges unless the return is due to our error (e.g., wrong or damaged item).

  • We recommend using a trackable courier service to ensure safe return.

  • Returns must be sent to our warehouse within 7 days of approval.

4. Refunds

Once we receive and inspect the returned item:

  • If approved, a refund will be issued via the original payment method or store credit, as per your preference.

  • Refund processing time: 3–7 working days after we receive the returned item.

  • Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please request a refund and place a new order separately.

6. Non-Returnable Items

  • Sale or clearance items

  • Stitched/custom orders

  • Products returned after 3 days of delivery

7. Order Cancellation

  • Orders can be canceled within 12 hours of placement or before shipping, whichever is earlier.

  • Once shipped, the order cannot be canceled.

8. Contact Us

For return requests or further assistance, contact us at:

Cross Fashion

Email: crossfashion786@gmail.com
Phone/WhatsApp: 03204432995
Instagram: @crossfashion47

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